N J Technologies must be looking for fresh talent to join their International Voice process team in Bangalore.


Any graduate
Fresher can apply
Salary upto 23k+Incentives
Location:Electronic city and Marathahalli
5 days working and Sat/sunday fixed off
Rotational night shift
Cab will be provided


Job Title: International Voice Process Executive

Company: N J Technologies

Location: Bangalore

Job Type: Full-time

Job Description:

As an International Voice Process Executive at N J Technologies, you will be responsible for handling inbound and outbound calls from customers across the globe. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Handle incoming customer inquiries and provide accurate information about products or services.
  2. Make outbound calls to follow up with customers, resolve issues, and ensure customer satisfaction.
  3. Respond to customer emails and chats in a professional and timely manner.
  4. Maintain a high level of customer service and strive to exceed customer expectations.
  5. Collaborate with team members and other departments to address customer needs effectively.
  6. Keep accurate records of customer interactions and update customer information in the database.
  7. Stay updated with product knowledge, company policies, and industry trends to provide informed assistance to customers.
  8. Meet or exceed performance targets such as call handling time, customer satisfaction scores, and sales targets.

Qualifications:

  1. Bachelor's degree or equivalent education.
  2. Excellent verbal and written communication skills in English.
  3. Prior experience in customer service, call center, or a similar role is a plus but not required for freshers.
  4. Ability to multitask, prioritize tasks, and work efficiently under pressure.
  5. Strong problem-solving skills and a proactive approach to resolving customer issues.
  6. Willingness to work in rotational shifts and weekends as per business requirements.
  7. Basic computer skills and familiarity with CRM software or customer support tools is desirable.

Benefits:

  1. Competitive salary package with performance incentives.
  2. Comprehensive training and development programs.
  3. Opportunities for career growth and advancement within the company.
  4. Employee benefits such as health insurance, paid time off, and employee assistance programs.
  5. Positive and collaborative work environment with a focus on employee well-being and success.

If you are enthusiastic about providing exceptional customer service and want to kick-start your career in the dynamic field of International Voice Process, apply now to join our team at N J Technologies in Bangalore!


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